Welcome to OnovaPets. By accessing or using our website onovapets.com and placing an order with us, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase. If you do not agree with any part of these terms, please do not use our website.
All products listed on our website are subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice.
By placing an order, you confirm that all information you provide is accurate and complete.
We reserve the right to refuse or cancel any order at our discretion, including cases of suspected fraud.
Once an order is placed and payment confirmed, you will receive an order confirmation email.
Product images are for illustrative purposes and the actual product may differ slightly in colour or appearance.
All prices are displayed in the currency shown at checkout and are inclusive of applicable taxes where required by law.
We accept major credit and debit cards and other payment methods available at checkout.
Payment is processed securely via Shopify Payments. We do not store your card details.
We reserve the right to update pricing at any time. Prices at the time of your order will always be honoured.
Promotional discounts and coupon codes are single-use and cannot be combined unless stated otherwise.
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4. Shipping & Delivery
Orders are processed within 1–2 business days and delivered within 5–7 business days.
We ship worldwide. Free shipping is included on all orders with no minimum spend.
A tracking number will be sent to your email once your order has been dispatched.
We are not responsible for delays caused by customs, postal services or events outside our control.
Note: Delivery times are estimates only and may vary during peak periods such as holidays or promotional events.
We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a 60-day money-back guarantee.
Returns are accepted within 60 days of the delivery date, no questions asked.
Items must be in original or gently used condition to qualify for a return.
Refunds are issued within 3–5 business days after we receive and process the return.
To initiate a return, contact us at support@onovapets.com with your order number.
Return shipping costs are the customer's responsibility, unless the item is defective or incorrect.
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6. Intellectual Property
All content on this website — including text, images, logos, product names and graphics — is the property of OnovaPets and is protected by applicable intellectual property laws.
You may not reproduce, distribute or use any of our content without our prior written permission.
The OnovaPets™ trademark and brand identity may not be used without our explicit consent.
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7. Limitation of Liability
To the fullest extent permitted by law, OnovaPets shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our maximum liability to you shall not exceed the total amount paid for your order.
We are not responsible for misuse of our products or any damage resulting from improper use.
Note: Some jurisdictions do not allow limitations on liability. In such cases, the above limitations may not apply to you.
These Terms of Service are governed by applicable e-commerce and consumer protection laws. For customers in the European Union, your statutory consumer rights under EU law are not affected by these terms. For customers in the United States and Canada, applicable federal and state/provincial laws apply.
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9. Changes to These Terms
We reserve the right to update these Terms of Service at any time. Changes will be effective immediately upon posting to this page. The "Last updated" date at the top will reflect the most recent revision. Continued use of our website after changes are posted constitutes your acceptance of the updated terms.
If you have any questions about these Terms of Service, please contact us:
Email: support@onovapets.com
Response time: within 24 hours, 7 days a week
