Orders are processed within 1–2 business days and delivered within 5–7 business days to most countries worldwide. You will receive a tracking number by email as soon as your order is dispatched.

Yes! We ship to over 30 countries worldwide including the United States, Canada, Germany, Austria, Switzerland, the United Kingdom, Australia and many more — all with free shipping on every order.

Once your order ships, you will receive a tracking number by email. You can use this number to track your package at any time. You can also visit our Track My Order page on the website for live updates.

Yes — completely free on all orders, no matter the size or destination. No minimum spend, no hidden fees. What you see at checkout is what you pay.

If your order has not arrived within 14 business days of the estimated delivery date, please contact us at support@onovapets.com with your order number. We will investigate immediately and either resend your order or issue a full refund.

We offer a 60-day money-back guarantee on all products. If you are not completely satisfied for any reason, contact us within 60 days of delivery and we will arrange a full refund — no questions asked.

Simply email us at support@onovapets.com with your order number and reason for the return. We will reply within 24 hours with full return instructions. Once we receive your item, your refund will be processed within 3–5 business days.

Refunds are issued to your original payment method within 3–5 business days of us receiving and confirming the return. Your bank may take an additional 2–5 business days to post the amount to your account.

We are sorry to hear that! Please take a photo of the item and email it to support@onovapets.com along with your order number. We will send you a free replacement or full refund immediately — and we will cover all return shipping costs.

Yes! The OnovaPets™ Glove works on sofas, car seats, clothing, carpets, bedding and more. It is safe on all fabric types including velvet, cotton, linen and wool. It is also gentle enough to use directly on your pet's coat.

Absolutely. Our electrostatic fabric is specifically designed to lift and collect all types of pet hair — including the short, needle-like fur from breeds like Labradors, Pit Bulls and Huskies that most tools struggle with.

All OnovaPets products are easy to clean. Simply peel off the collected hair, rinse under warm water and allow to air dry. No detergents or special products required. The glove and scrapers are built for repeated daily use.

Yes — all OnovaPets products are made with pet-safe, non-toxic materials. No chemicals, no sharp edges and no harmful substances. They are safe to use directly on your cat or dog, as well as around children.

Unlike the cheap gloves and scrapers sold on Amazon and Temu, OnovaPets products use high-density electrostatic fabric, reinforced stitching and premium materials designed for daily use. We are reusable, eco-friendly and backed by a 60-day guarantee — because we stand behind what we make.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay and Google Pay. All payments are processed securely via Shopify Payments.

Completely. Our store runs on Shopify, one of the most trusted e-commerce platforms in the world. All transactions are encrypted with SSL security and your payment information is never stored on our servers.

No hidden fees. The price you see at checkout is the final price you pay. Shipping is always free. Please note that for international orders, your country's customs authority may occasionally apply import duties — these are outside our control.