At OnovaPets, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, and what rights you have regarding your data when you visit onovapets.com or place an order with us. By using our website, you agree to the practices described in this policy.
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2. Information We Collect
When you visit our store or place an order, we may collect the following types of information:
Order information: your name, email address, shipping address, phone number and billing details.
Account information: if you create an account, we store your login credentials securely.
Device and usage data: IP address, browser type, pages visited, time on site and referring URLs.
Communications: any emails or messages you send to our support team.
Payment data: we do not store full card details. Payments are processed securely via Shopify Payments.
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3. How We Use Your Information
To process and fulfill your orders and send shipping and tracking updates.
To communicate with you about your order, returns or support requests.
To send marketing emails — only if you have opted in. Unsubscribe anytime via the link in any email.
To improve our website and product offering based on visitor behaviour.
To prevent fraud and ensure the security of our store and customers.
To comply with applicable laws and regulations.
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4. Sharing Your Information
We do not sell your personal information. We only share your data with trusted third-party providers where strictly necessary:
Shopify — our e-commerce platform that powers the store and processes payments.
Shipping carriers (DHL, UPS, USPS, Canada Post) — to deliver your order.
Meta & TikTok — for advertising via their pixel and conversion tracking tools.
Google Analytics — to understand website traffic and improve our store.
Email providers — to send order confirmations and marketing communications.
Note: All third-party providers are required to protect your data and may only use it for the specific purposes outlined above.
We use cookies and tracking technologies to improve your experience and serve relevant ads. These include tools from Meta, TikTok and Google Analytics.
Essential cookies: required for the store to function (cart, checkout, login).
Analytics cookies: help us understand how visitors use our website.
Marketing cookies: used to show relevant ads on Facebook, Instagram and TikTok.
You can opt out of non-essential cookies at any time through your browser settings or by contacting us at support@onovapets.com.
EU / GDPR Customers
Right to access the personal data we hold about you.
Right to correct inaccurate or incomplete data.
Right to delete your data ("right to be forgotten").
Right to data portability — receive your data in a machine-readable format.
Right to withdraw consent at any time where processing is based on consent.
California / CCPA Customers
Right to know what personal data we collect and how it is used.
Right to delete your personal information.
Right to opt out of the sale of personal data — we do not sell your data.
To exercise your rights, contact us at support@onovapets.com. We will respond within 30 days.
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, and as required by law (typically up to 7 years for financial records). You may request deletion of your data at any time by contacting support@onovapets.com.
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it immediately.
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9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed.
If you have any questions, concerns or requests regarding this Privacy Policy, please reach out to us:
Email: support@onovapets.com
Response time: within 24 hours, 7 days a week
