Refund Policy
We've Got You Covered.
Not happy? We make it right — fast, simple and no questions asked.
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60 Days
Money-Back Guarantee
No Questions Asked
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3–5 Days
Refund Processed
After Return Received
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24 Hours
Support Response
7 Days a Week
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Our Guarantee

At OnovaPets, every product is backed by our 60-Day Money-Back Guarantee. If you are not completely satisfied with your purchase for any reason, simply contact us within 60 days of delivery and we will make it right — no hassle, no lengthy processes.

Our promise: We believe in our products. If they don't work for you, you don't pay. It's that simple.
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Eligibility for a Refund

To qualify for a refund, please ensure the following conditions are met:

Your request is made within 60 days of the delivery date.
The item is in original or gently used condition — it does not need to be unused.
You provide your order number when contacting us.
The item was purchased directly from onovapets.com.
Note: Items purchased through third-party retailers are subject to that retailer's own return policy and are not covered by our guarantee.
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How to Request a Refund

Starting a return is easy. Just follow these steps:

1
Contact our support team
Email us at support@onovapets.com with your order number and reason for return. We reply within 24 hours.
2
Ship the item back
We will provide return instructions. Pack the item securely and send it back using a trackable shipping method.
3
Receive your refund
Once we receive and process your return, your full refund will be issued within 3–5 business days to your original payment method.
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Refund Methods
Refunds are issued to your original payment method (credit card, debit card, PayPal, etc.).
Processing time is 3–5 business days after we confirm receipt of your return.
You will receive a confirmation email once the refund has been processed.
Your bank may take an additional 2–5 business days to post the refund to your account.
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Return Shipping
Return shipping costs are the customer's responsibility in most cases.
If the item arrived damaged, defective or incorrect, we will cover the full return shipping cost.
We recommend using a trackable shipping service to ensure safe return delivery.
Damaged or wrong item? Take a photo and send it to support@onovapets.com — we will resolve it immediately at no cost to you.
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Non-Refundable Items
Items returned after 60 days from the delivery date.
Items that are heavily damaged due to misuse or improper handling by the customer.
Items purchased from third-party sellers, not directly from onovapets.com.
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Contact Us

Our support team is available 7 days a week and will get back to you within 24 hours.